Solid Sterling Silver
Symbolize your child's first educat
Listed below are the answers to the most commonly asked customer
We hope these will help you to place your order efficiently so you
can avoid the time and trouble of calling us.
1. Q. How do I place my order?
A. WE MUST HAVE PAYMENT IN FULL WITH ALL ORDERS AND WE MUST HAVE OUR ORDER
FORM COMPLETED. DO NOT submit an order without payment. DO NOT submit the
Listing. Keep this for your records. You can place your order in one of any
of the following ways:
On line at GRADUATEAFFAIRS.COM with a credit card for payment.
By fax with a credit card for payment.
By mail with a check or money order for payment. DO NOT send individual
checks from each student! Make all checks payable to: Graduate Affairs and
mail to the address found on the bottom right hand corner of the order form.
By fax or mail with a school purchase order. Minimum order $100 plus shipping & handling
on all purchase orders. Terms net 10 days.
2. Q. Is there a minimum order requirement?
A. We have a minimum pre-paid order of $25 plus the shipping & handling
on all single FIRST TIME orders. Orders placed by purchase order require a
minimum $100 plus the shipping& handling.
Add on orders placed after the main order has been submitted will only be charged
the actual retail cost of the merchandise ordered plus the applicable shipping & handling
3. Q. I already placed my main order, but now we have a new
student that needs a gown. Can I just add it to the order I already
A. No. We process hundreds of orders a day during our peak season months of
April, May & June and it becomes very difficult to add on to your main
order. In fact, your main order probably has already shipped! YOU MUST SIMPLY
PLACE A NEW ORDER following the information found in answers number 1 & 2
4.Q. How do we measure the children?
A. Children should be measured head to toe with their shoes on according
to the diagram. Gowns are tailored to fall mid-calf on the child.
5.Q. Should we measure each childâ€™s head?
A. No. Caps are designed as a one size fits all cap with a piece
of elastic on each side of the crown.
6.Q. Can we wash or dry clean the gowns?
A. Neither is advisable because some color loss could occur and the fire retardancy
that has been applied to the fabric will be reduced. The gown is designed
to be worn and saved by the graduate as a souvenir of his/her first graduation.
7.Q. How long will it take us to receive our order?
A. We will ship your order to arrive at the required destination within two
weeks from the date your order is received and paid for in our office. If
we have less than two (2) weeks to deliver, a Rush Charge is required in
addition to the regular shipping and handling charges found on the bottom
left hand corner of the order form. WE SHIP ACCORDING TO YOUR NEED DATE YOU
SUPPLY US WITH FOUND ON THE TOP OF THE ORDER FORM UNDER â€œDATE ORDER
8. Q. Are there year dates on each tassel?
A. Yes, each tassel has a beautiful gold year date charm attached.
9. Q. What colors do the tassels come in?
A. Any of the 21 solid colored or 2 color combination gown colors listed on
the order form. We also have a tricolor red, white & blue tassel available.
10. Q. Do you print the childrenâ€™s names on the diplomas
and information in the announcements?
A. No. Our customers print all information on the diplomas and announcements. These products are only available for pre-school, kindergarten, pre-kindergarten, and headstart orders when requested.
11. Q. How much is deducted from the price if we donâ€™t
want diplomas or announcements?
A. There is no additional discount if you choose not to include diplomas and/or
announcements in your package.
THESE ARE FREE ITEMS THAT MUST BE REQUESTED ON THE ORDER FORM. YOU MUST CHECK
THE APPROPRIATE BOXES ON TOP OF YOUR ORDER FORM WHEN SELECTING DIPLOMAS AND
ANNOUNCEMENTS. If they are left blank, no diplomas or announcements will be
included in your order.
ANNOUNCEMENTS ARE NOT INCLUDED ON RUSH ORDERS.
12. Q. What do the FREE diplomas and announcements look
A. The FREE diploma and announcement
selection is limited to those you see pictured in the brochure.
WE CANNOT GUARANTEE THE DIPLOMA YOU SELECT, but will do our very
best to supply those
as requested. We suggest you print on the order form â€œNO SUBSTITUTIONS
PLEASEâ€ to insure
we do our best to provide you with the diplomas you request. We generally supply
the generic â€œDiplomaâ€ pictured
just to the left of the announcements in the brochure.
13. Q. What is included in the package?
A. A gown, cap, tassel, diploma and 2 announcements (announcements
not included on rush orders). You may select from any of the additional
or teddy bear items to create your own package by adding the appropriate
price each. PLEASE CALL TO INQUIRE ON SPECIAL PRICING THAT MAY BE AVAILABLE
ON 100 OR MORE OF LIKE ITEMS.
14. Q. Can we purchase gowns only?
A. Gowns only may be purchased at $2.00 off the listed package price.
15. Q. Will teddy bear items and accessories be shipped
with the caps & gowns?
A. No, teddy bear items and accessories are always shipped separate from the
caps & gowns. While they are shipped separately, we try to ship so they
arrive approximately the same time and definitely before your requested delivery
PLEASE WAIT UNTIL A FEW DAYS BEFORE YOUR REQUESTED DELIVERY DATE TO CALL TO
INQUIRE ABOUT THE STATUS OF AN ORDER. We must prioritize orders during our
peak months and MAY need every day up to and including your requested delivery
date to deliver your order in its entirety.
16. Q. Do I need to include the Order Listing with my order?
A. No, and please donâ€™t. The Individual Gown & Accessory Order
Listing is for YOUR RECORDS. It helps summarize your order for the ORDER FORM,
the only form we want and need. Additionally, your Order Form must be completely
filled out to insure your order is shipped on time. INCOMPLETE ORDER FORMS
ARE YOUR RESPONSIBILITY AND MAY BE SUBJECT TO ADDITIONAL HANDLING CHARGES. Often overlooked
items include: tassel colors, diploma and announcement requests, credit card
number AND expiration date.
Additionally, your Order Form must be completely filled out to insure your
order is shipped on time. INCOMPLETE ORDER FORMS ARE YOUR RESPONSIBILITY AND
MAY BE SUBJECT TO ADDITIONAL HANDLING CHARGES. Often overlooked items include:
tassel colors, diploma and announcement requests, credit card number AND expiration
17. Q. How is my order shipped?
A. Caps & gowns are shipped UPS in the contiguous 48 states. Teddy Bear
items, accessories, and all orders to Hawaii & Alaska are generally shipped
US Priority mail so please include a PO Box or mailing address if different
from the shipping address. We like to have your mailing address on file to
future brochures and offers from GRADUATE AFFAIRS. International orders are generally shipped USPS Global Priority Mail.
18. Q. Do you allow for refunds?
A. No, We do allow for exchanges and credit on future orders only.
19. Q. Do you sell caps & gowns for middle school, high
school and college/university graduations?
A. Yes, we provide a complete line of apparel and accessories for all graduates.
Please visit our website at GRADUATEAFFAIRS.COM for more information.
Quality, 100% Cotton T-shirts - White Only
Available in a
No order too small! No minimums! Worldwide shipping! Rush Shipments!
No need to phone to check inventory or confirm delivery requirements.
We always have what you need, when you need it! - Guaranteed!
All rush orders are shipped according to your requested delivery date.
Standard orders will be shipped to arrive approximately 2 weeks from receipt of prepaid order.
Additional shipping charges will apply to international destinations and orders that require overnight shipping.
Orders requested in 2 weeks time or less will be automatically charged a rush fee ($30 for orders up to $300 or $40 for orders over $300. $30 up to $600 and $40 over $600 on all Judicial, Pulpit, College and University orders.)